Customer service is fundamental to the success of a small business. Whether service occurs in person or online, every small business should endeavour to provide their customers with the best possible experience. Customer service encompasses everything from communication skills to sales techniques and management styles. The majority of customer service opportunities happen in person, with a growing percentage happening online through social media networks.
For more information see:
Customer Service Excellence -Trendline Consulting Services
E-business and Customer Service
Superior Service Workshop - YES Employment Services
Training Resource for Small Businesses and Organizations – Accessibility Standards for Customer Service
Additional material on customer service available through the Thunder Bay Public Library