Customer service is fundamental to the success of a small business. Whether service occurs in person or online, every small business should endeavour to provide their customers with the best possible experience. Customer service encompasses everything from communication skills to sales techniques and management styles. The majority of customer service opportunities happen in person, with a growing percentage happening online through social media networks.

For more information see:

Superior Service Workshop - YES Employment Services

Accessibility Standards for Customer Service - Ontario Ministry of Community and Social Services

Sales and customer relationship management - Canada Business Network